It assures customers that they’re heard and not left unattended. It can offer alternative communication channels through which real-time support can be obtained. It can be used to communicate when the business can be reached again for support. It informs customers that you are temporarily available for service thereby setting expectations. Further, it also allows you to customize the message so that you can be specific about what you are communicating to your customers. An auto-reply is a feature that lets you set up a canned response that informs customers that you are not available at the moment.īonus: How to Set up Auto replies on WhatsappĪn away message does the same thing as indicating that you are away from the keyboard (AFK), on vacation, offline, etc. That calls for the need for WhatsApp away messages. Also, for a global business, customers could be reaching out from any corner of the world which creates time zone conflicts. They need to take breaks from the daily grind of work long or short, they do well-defined working hours beyond which they cannot be reached. If a business is going to take quite some time to respond to its WhatsApp messages, it is going to infuriate customers.īut, businesses are run by humans who have a life to live. The pain can be immense for your customers who are reaching out to your businesses and are unable to evoke a response from you. Waiting to hear back from someone is not fun. 
Have you ever been in a situation where you sent a WhatsApp text to someone and they took forever to reply, or even worse, they never replied at all? Most of us have been there too often much to our disliking.
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